D E V E L O P M E N T, S H I P P I N G, & R E T U R N S

Product Development

Our candles are made to order as we want to ensure we consistently have candles available for our customers. 

The lead time to creating each candle is as follows:

  • Each candle requires 2 weeks cure time (time allotted for the wax and fragrance to combine beautifully to present a strong scent when lit - hot throw)
  • Candles are shipped at the 1.5 week threshold so each customer is able to light their candle upon arrival

 

Shipping within Canada via CANADA POST

Expedited Parcel (days calculated at checkout)
Rate calculated at checkout.

PLEASE NOTE: During the current COVID-19 situation shipment delays are unfortunately out of our control. We thank our postal service workers for working tirelessly to fill every shipment. Please exercise kindness and courtesy with delayed shipments. We appreciate your love! If you have any issues, please contact: hello@softandstillco.com

Returns 
We want you to be fully happy about your purchase. If you're not satisfied with your purchase, please contact us directly at mailto:hello@softandstillco.com with your inquiry. Please exercise kindness and love when approaching with your concerns. 

To ensure we have everything we need to process a return upon request, please keep: 

- Your original receipt for the purchase

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@softandstillco.com and we will contact you with the appropriate return address.